Responsibilities:
- Responding promptly to shoppers' and sellers' inquiries through various channels.
- Assist and address the issues such as orders, cancellations, refunds, or 3) Suggest solutions and
- Problem solving on shoppers' issues and escalate the issues to the support team when needed.
- Work closely with the team to rectify, improve customer service guidelines and fulfillment process.
- Keep records of shoppers interactions and transactions, recording details of inquiries, complaints, and
- Comments, as well as actions taken
- Follow up to ensure that appropriate actions were taken on shoppers inquiries
- Handle changes in policies or renewals
- Maintaining a positive, empathetic, and professional attitude toward shoppers and sellers at all times.
Qualifications:
- Minimum 2 years of experience in e-commerce, retail, ideally in customer service and operations, fulfillment, or related fields
- Good communications skills, great phone etiquette, and elevated speech.
- Ability to listen and active problem-solving skills
- Good interpersonal skills
- Ability to handle pressure.
- Proactive personality and self-motivator.
- Demonstrates initiative with the ability to multi-task and be detail-oriented in a fast-paced environment.
- Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
Job Types: Full-time, Fresh graduate
Salary: RM2,500.00 - RM6,000.00 per month
Benefits:
- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Tun Razak Exchange: Reliably commute or planning to relocate before starting work (Required)
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