- Collaborate with various departmental heads to develop and implement investigation processes and policies
- Ensure case investigators adhere to set procedures and regulations for complaint or case handling
- Conduct performance audits to identify operational leaks and make appropriate adjustments in order to improve work efficiency and service quality
- Ensure operational activities are in compliance with standard operating procedures and regulations
- Work with training/operations department on results of compliance checks if additional training required
- Assist in creating exception reports and metrics that can lead to proactive prevention of negative occurrences.
Interested candidate who wish to apply for this position, please send in your resume to info@wecruit.com.sg .
Wecruit Pte Ltd
EA License No. 20C0270
